In this world of digital interaction, it is not easy to understand the intention of a person behind a screen, chat window, or phone call. If you ever receive an email or a call from someone who says that they are from KUNDAN GEMS, asking for your debit or credit card’s CVV or OTP associated with it, or your mobile and net banking’s password, we request you to refrain from answering such emails or calls and report it legally. Also, we request you to not indulge in texts that ask you to click a link because you have won coupons or vouchers.
You are eligible to cancel an order from the website till it is out for delivery. In case, you are unable to cancel the order, please refuse it at your doorstep.
Firstly, we apologize in advance for such human, situational, or transition error. Secondly, please make an opening video of the parcel if you have received it, are doubtful and share it with us. If you would like to speak to a customer service representative, please contact us via telephone at +91 7665116337 or email at info@kundangems.com.
Please expect the refund within 15 to 20 business days.
This is to ensure that nobody else can access your KUNDAN GEMS account.
Our CLIENTS are our biggest assets as our business builds on and around them. Customer Satisfaction is our utmost priority, and we include a system of feedback to keep achieving a greater quality of goods and services. Below are some services that we offer.
We use artificial stones, pearls, beads, gemstones, and a lot of things to create, decorate, and embellish the handmade and customized pieces of jewelry that you want. We always mention the quality, specifications, color of the stones, and gemstones used in the product descriptions.
At first, go to our online website, and tap on the items or products that like. There are several handmade pieces of jewelry at Kundan Gems. Select the things you want to purchase and add them to your cart. Make sure your tap on the check-out button after your selection is done, as you can't go back after you tick off the check-out button. After that follow the procedure given after checking out. The things added to your cart and checked out will be placed as ordered items.
We have below Methods of Payment. Credit Cards, Visa, MasterCard, American Express, and any other credit cards. We do not release your credit card information to any outside organizations. The transferring of your credit card information is safely handled by our secure server.
Paypal Information Kundan Gems Accepts PayPal. Follow the procedure below:
When finalizing your order, select "Pay by PayPal" from the menu of available payment options and click the Finalize Order button.
To process your PayPal payment, click the PayPal button.
If you already have a PayPal account, log in and follow the instructions to complete your payment.
We have tied up with brands like DHL and USPS etc which ensures speedy delivery of your package at your doorsteps. We send the tracking numbers via email, on the same day when the orders are dispatched. You can check the status of your shipments online on the carrier's website.
Request a cancellation within 12 hours of purchase.
Yes, we offer complete customization at affordable prices, perfect for businesses and individual designers.We accept the reference design data in the form of :
Our expert and highly qualified designers' team communicates and coordinates with you to time to time from designing to producing perfect Jewelry samples as imagined by you for your consideration and inspection before placing your final order.
Yes, we ship all around the world. All you need to do is provide us with your address and the rest we will take care of. Please note, that Custom duties, local charges, and any sort of charges by your country's government are payable by you (if applicable). As different countries have different charges for VAT/custom duty / other taxes, we cannot calculate or charge you for local duties or taxes on shipments outside India.
What is the estimated delivery time?Our expert and highly qualified designers' team communicates and coordinates with you to time to time from designing to producing perfect Jewelry samples as imagined by you for your consideration and inspection before placing your final order.
We gladly accept returns, exchanges, and cancellations.
Our expert and highly qualified designers' team communicates and coordinates with you to time to time from designing to producing perfect Jewelry samples as imagined by you for your consideration and inspection before placing your final order.
Yes, with the guarded security provided by PayPal and Kundan Gems your personal information stay safe. At the time of the money transaction, you'll notice the details about your order. PayPal will notify Kundan Gems after your payment is approved. We notify the third party only after your shipping gets confirmed. Otherwise, there's no disclosure of your E-mail I.D. or any other bank details. Hence, there's cent percent safety with us when you're shopping online.
With a prior appointment, you can visit our factory. We will guide you through our workplace.
When it comes to designing an ornament according to the choice of the shopper, Kundan Gems gets all the information needed from the customer to make the handmade jewelry piece. Customers can E-mail us their imagined patterns through handmade sketches or give us detailed information. We stay in contact with customers at every step while creating their customized ornament. Further rules of customization are given on our online website under “Custom Jewelry Process” Section..
Kundan Gems bestows you with authentic designs that are handmade with care and skill. Artistic as each ornament is, handmade jewelry is something that can't be made minutely by mechanical manners or techniques. Among small-scale industries, these well-handcrafted pieces of jewelry are given attention personally while manufacturing. Each piece of jewelry is made by a skilled worker or designer. You can see their expertise as you observe and feel them with your hands. Also, Kundan Gems takes your personal pattern or handmade sketch and concocts unique ornaments just the way you want.
Gold plating is usually a metal such as brass or nickel or any other type of metal covered with electroplated gold. It has a minimum thickness of 0.5 microns. Gold vermeil is sterling silver covered with electroplated gold and is higher in quality. It is also the best option for people who have allergic reactions to metal jewelry. The vermeil has to be a thickness of at least 2.5 microns
Yes, we do offer Nickel free Jewelry. This delicate jewel is carefully hand-crafted & requires special care to prolong its perfection. Keep away from water and perfume and covered when not in use. Our pieces are delicate and we take no responsibility for careless wear or storage. Treat your jewelry with care and it will be around for you to enjoy for a long time!
At Kundan Gems you can avail the offers of shopping for authentic handmade ornaments and pieces of jewelry. Your selected products will be delivered to your doorstep through our supervision and security. If there's any expectational case of return or refund, then they are provided by us also only if these two processes meet our given criteria. Other than readymade ornaments, we carve custom-made designs given by you through our systematic protocol. We keep track of you at every pace to ensure everything is affirmed. Online payment services through net banking, PayPal, western union, and credit and debit cards are available here
As we make authentic handmade jewelry, we are aware of all the know-how of crafting ornaments. The accessories you purchase from our Kundan Gems online website can be repaired if you contact us. We'll examine the piece at first, and discuss with you how measures need to be taken to fix the damages.