It's hectic to get a refund or return a product that was delivered to you if the process is lengthy, complex, or tiresome. Many policies regarding refunds and returns put customers in a predicament. Our method of returning the ordered item is not that complicated or manic.
KUNDAN GEMS believes in and provides the simplest of processes in business for the satisfaction of our customers. It's for the benefit of both the shopper and the provider. The buyer, as well as the company, must maintain a favorable and honest relationship with each other for future transactions.
With our provided assurance of delivering products to you, there is care and safety on our front. In exceptional cases of returns, whether you desire to send back the item that you have ordered earlier or want a refund, there's a simple and dignified process.
KUNDAN GEMS Return and Refund Process signify:
Return Policy Process:
- Please refuse to take the delivery of your package if you believe the ordered product is not in good condition. Rejection in such exceptional cases is a preferable choice for customers.
- Call our Customer Care at +91 7665116337 after refusing of accepting delivery if you believe the packaging has been tampered with or damaged. It must be kept in mind that only those who reject taking delivery at first can avail this chance.
- Customers can also connect with us at our website by mentioning their Order Reference Number through the 'Contact Us' Option if they believe there's damage in the package before accepting it and if only they refuse to take delivery.
- Our best efforts will be made at the earliest convenience and you'll get a full replacement of the ordered product if there's such a case.
- Tracking number will be provided to you through E-mail from our website automatically as your order ships.
Refund Policy Process:
There's a 14-day money-back guarantee or a full refund process provided by KUNDAN GEMS if the given conditions or criteria are met-
- If the customer finds the delivered item unsuitable.
- In case of wanting of refund, the customer has to contact us within 14 days of delivery.
- The customer has to bear the return shipping charges.
- Customers are requested to contact us immediately online at our provided Website in such cases.
- The refund will be bestowed to the customer only after the returned parcel is examined and thoroughly checked after it's shipped back to us.
- After checking the returned product, we will inform you of the affirmation of the refund.
Thus, by following these simple and understandable steps and norms of our platform, the customer's best interest is given importance. It's better for both the parties, the buyer and the seller. Other than rare or exceptional cases, we assure you there's no harm done and the ordered item is delivered safe and sound to the customer. Hence, KUNDAN GEMS has an ample number of happy and satisfied shoppers who have stayed connected to us for the long run.